Shipping Policy

Thank you for shopping with Zenvia. We are committed to delivering your orders quickly and safely across the United Arab Emirates.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed on weekends or public holidays.

2. Delivery Time (UAE)

Estimated delivery time within UAE:

• Standard Delivery: 2–5 business days

• Remote areas may take up to 5–7 business days

Delivery times may vary slightly during peak seasons or promotional periods.

3. Shipping Fees

Shipping charges (if applicable) will be displayed at checkout before completing your order.

We may offer free shipping on selected products or limited-time promotions.

4. Tracking Information

Once your order is shipped, you will receive tracking details via email or SMS.

5. Incorrect Address

Please ensure your shipping address and phone number are correct. Zenvia is not responsible for delivery issues caused by incorrect details provided by the customer.

6. Delays

While we aim for fast delivery, unexpected delays due to courier services or public holidays may occur.

7. Contact Us

If you have any questions about your shipment, please contact our customer support team.