Privacy Policy
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
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Your name
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Email address
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Phone number
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Shipping and billing address
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Payment details (processed securely through third-party providers)
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Device and browsing information
We collect this information to process orders, improve your experience, and provide better customer service.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate order updates
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Provide customer support
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Improve our website and services
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Send promotional emails (only if you subscribe)
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Prevent fraud and ensure security
We do not sell, rent, or trade your personal information to third parties.
3. Payment Security
All payments are processed through secure and trusted payment gateways. We do not store your full credit or debit card details on our servers.
4. Third-Party Services
We may use trusted third-party services such as payment processors, shipping partners, and analytics tools. These partners only receive the information necessary to perform their services.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior and improve website performance. You can disable cookies in your browser settings if you prefer.
6. Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, misuse, or disclosure.
7. Your Rights
You have the right to:
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Access your personal data
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Request corrections
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Request deletion of your data
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Unsubscribe from marketing emails at any time
To exercise these rights, please contact us.
8. Changes to This Policy
Zenvia reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.
9. Contact Us
If you have any questions regarding this Privacy Policy, please contact us through our website contact page.