Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party providers)

  • Device and browsing information

We collect this information to process orders, improve your experience, and provide better customer service.


2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order updates

  • Provide customer support

  • Improve our website and services

  • Send promotional emails (only if you subscribe)

  • Prevent fraud and ensure security

We do not sell, rent, or trade your personal information to third parties.


3. Payment Security

All payments are processed through secure and trusted payment gateways. We do not store your full credit or debit card details on our servers.


4. Third-Party Services

We may use trusted third-party services such as payment processors, shipping partners, and analytics tools. These partners only receive the information necessary to perform their services.


5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior and improve website performance. You can disable cookies in your browser settings if you prefer.


6. Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, misuse, or disclosure.


7. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

  • Unsubscribe from marketing emails at any time

To exercise these rights, please contact us.


8. Changes to This Policy

Zenvia reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.


9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our website contact page.