Return & Refund

At Zenvia, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged or defective

  • You received the wrong product

  • The item is significantly different from the description

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in its original packaging

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items caused by the customer

  • Personal care or hygiene products (if opened)

  • Final sale or clearance items

3. Return Process

To request a return:

  1. Contact our support team within 7 days of delivery.

  2. Provide your order number and clear photos of the product.

  3. Our team will review and provide return instructions.

Do not send items back without contacting us first.

4. Refunds

Once your return is approved and inspected:

  • Refunds will be issued to the original payment method.

  • Processing time is typically 5–10 business days.

If Cash on Delivery was used, refund options will be discussed with our support team.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • Then contact us for further assistance

6. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photo proof so we can resolve the issue quickly.

7. Contact Us

For return or refund inquiries, please contact our support team through our Contact Us page.